Free Front Office Guide:
Book More Appointments with New Dental Patients
But There is in “Training” and “Implementation"
If you take the time to read through the reviews of successful dental practices, you will see that one constant factor many of their reviewers write about is how welcoming and friendly the front desk and staff are.
You and other members of the front-office team play an integral role to the continual growth rate of your practice.
Providing a welcoming environment and establishing a friendly line of communication, especially from the first call with a prospect, is what can help you not only grow your practice by attracting new patients but increase the loyalty of patients to keep returning to your practice time and time again. Your daily behavior is an important element in providing a superior patient experience.
It all starts with a call, and how you and your team handles that call can be the difference in revenue made or revenue lost.
Let’s not forget the importance of proper training and onboarding for any member of your team. Providing the right tools and the same tools to everyone will help you remain cohesive and organized regardless of who a new patient speaks with.
And your manner on the telephone, as much as any other single factor, determines how fast the practice can grow by attracting new patients.
Our goal is to help you sharpen those communication skills and close more leads.